i-FXD – IoT Cloud Facial Expression Detection
Project Code: 205
The solution intends to solve issues related to capturing and measuring customer satisfaction in service-based businesses. The potential clients include banks, government service centres, hospitals, customer service centres, etc
A common method for obtaining feedback from customers of the service provided is typically done manually over
the counter, e.g. using questionnaires. This approach has its problems such as s low and uncoordinated data collection, and uncontrolled bias in the measurement tool used.
i-FXD was designed to implement real-time customer satisfaction analysis and measurement through the use of real-time facial expression capture, recognition and interpretation technique. This system can be deployed with connected devices (Internet-of-Things) to speed up data collection and measurement. This provides a robust mechanism for measuring customer satisfaction in face-to-face transactions, which will hopefully improve the organisation’s reputation and competitive advantage against competitors